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Landeni

Landeni support

Help with the app, your account, or a learning result.

Tell us what happened. You can also send general feedback or suggest a feature.

This page is public and does not require a Landeni account.

Contact

Reach the person behind Landeni.

Use this address for technical problems, account questions, feedback, feature requests, privacy questions, or community safety concerns.
Email support
Support email
[email protected]
Operator
Isaac Hatilima
Postal address
LandeniOstheim str 293055 RegensburgGermany

Before you write

Help us reproduce the problem.

Include the details that apply. A short, specific report is usually the fastest way to understand what went wrong.

  • Your device model and iOS or Android version
  • Your Landeni app version
  • The learning language, topic, and exercise
  • What you expected and what happened instead
  • The steps that make the problem happen again
  • An optional screenshot with private information removed

Common help

Start with the right details.

These checks solve common problems and tell you what to include if you still need help.

01

Sign-in and account access

Use the password reset option on the sign-in screen first. If the email does not arrive or you still cannot sign in, contact support from the email address on the account.

  • Check spam or junk folders for the reset email.
  • Tell us the sign-in method you used, without sending a password or code.
02

Learning feedback or vocabulary

Use the report action in Landeni when a word or feedback result looks wrong. You can also email support with the language, topic, exercise, and the answer you expected.

  • Explain whether the issue concerns meaning, accuracy, tone, or pronunciation.
  • Include the sentence shown in the app when possible.
03

Audio and microphone

Confirm that Landeni has microphone permission, then try again on a stable connection in a quieter place.

  • Tell us whether recording, transcription, or playback failed.
  • Include your device, operating system, and app version.
04

Bugs and performance

Update Landeni, close and reopen the app, then try the same steps once more. If the problem remains, send the smallest sequence that reproduces it.

  • Mention whether the app froze, closed, or displayed an error.
  • Attach a screenshot only after removing private information.
05

Community safety

For community safety concerns, email [email protected] with enough context to identify the relevant post, comment, or account.

  • Do not repost harmful content in your message unless it is necessary to identify it.
  • Include the profile name and, when available, the post or comment text, language, and approximate date.

Account and data

Delete your account from inside Landeni.

The deletion flow is available in the app and starts removal of the account and associated data. If you cannot access the app, email support from the address connected to your account.

In-app path: Profile > Settings > Delete account

The privacy notice explains the information Landeni processes and how to make a privacy request.

Read the privacy notice

The accessibility statement explains the current website accessibility approach and how to report a barrier.

Read the accessibility statement